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Returns

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Consumer information about the right of withdrawal from a distance contract

As a Consumer, you have the right to withdraw from the contract concluded in the Online Store within 14 days without providing any reason. The time limit to withdraw from the contract shall expire 14 days after the date on which you came into possession of the goods or on which a third party other than the carrier and one indicated by you came into possession of the goods. In order to exercise your right of withdrawal, you must return the purchased goods to us together with the return form and receipt, which is attached below. A product return can only be made when the product has the original tags and bears no traces of use.

Exclusive Butik reserves the right to reject returns sent or submitted by the Customer after the deadline, or articles which are not in the same condition as they were received.
Once the refund has been approved (the items must be in excellent condition and have internal and external tags) the transfer will be made to your account within 14 working days.

RETURN INSTRUCTIONS:

1.The goods returned shall be accepted only in their original packaging and bearing a label, accompanying return form and proof of purchase, within a period not exceeding 14 days from the date of receipt of the goods from the Seller. Otherwise returns will be rejected. Returns should be sent to us at:

EXCLUSIVE BUTIK MICHAŁ CYGAL
UL. AZALIOWA 3
55-093 BIELAWA

2.The goods returned by the Customer should be packaged in an appropriate manner, ensuring that the parcel is not damaged during transport.
3.The Customer shall be liable for refusing to accept the return of the goods if he or she has used the goods in a manner beyond what is necessary to establish its character, characteristics and functioning and if it bears traces of use.

We refund the payment to the bank account number provided in the return form.

If you have received the item, please send it back or send it to us at ul. Azaliowa 3 55-093 Bielawa, immediately and in any event not later than 14 days from the date on which you informed us of your withdrawal from a given agreement. The time limit is maintained if you return the item before the expiry of the 14-day period. You will have to pay the direct costs of returning the items. You are only responsible for the reduction in the value of the item resulting from using it in any way other than necessary to establish its nature, features and functioning. Goods that have been damaged or without tags are not refundable.

2. Replacement conditions:

If the product you receive does not meet your size expectations, or you want to replace the product with another model/ item you can do so within 14 calendar days.

To use this opportunity, please contact us so that we can verify the stock status of the desired size or model.

The delivery costs of the exchanged product lie on the Customer’s side.

After obtaining the telephone acceptance of the exchange, please return the product with the exchange form to our address:

EXCLUSIVE BUTIK MICHAŁ CYGAL
UL. AZALIOWA 3
55-093 BIELAWA

Replacement instructions:

1.The replaced merchandise shall be accepted only in its original packaging and bearing a label accompanied by the replacement form and proof of purchase, within a period not exceeding 14 days from the date of receipt of the goods from the Seller. Otherwise, the replacement will be rejected.
2.The replaced goods should be packaged in an appropriate manner, ensuring that the parcel is not damaged during transport.
3.The Customer shall be liable for REFUSING TO ACCEPT THE RETURN of the goods if he or she has used the goods in a manner beyond what is necessary to establish its character, characteristics and functioning and if it bears traces of use.

Contract withdrawal/replacement form template

created based on Appendix no. 2 to the Act of 30 May 2014. On Consumer rights Journal of Laws of 2014 item 827 with amendments)

created based on Appendix no. 2 to the Act of 30 May 2014. On Consumer rights Journal of Laws of 2014 item 827 with amendments)

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